Immaculate presentation always: All items clean, dust-free, and arranged to a refined visual standard.
Perfect alignment & visibility: Labels forward, spacing consistent, premium retail-style presentation.
Full stock integrity: All items refilled, restocked to par; no gaps or inconsistencies.
Quality & condition control: Only pristine packaging; no damage, wear, or compromise accepted.
Freshness & date assurance: All products are within their expiry dates and are checked daily for quality.
Accurate consumption tracking: Every item is recorded precisely to ensure billing integrity.
Temperature precision always: Beverages chilled correctly and consistently maintained.
Refined guest convenience: Setup intuitive, accessible, and aligned with luxury expectations.
Guest acknowledgment: recognise the guest by name, identify guest preferences, and create meaningful connections.
Eye contact: Maintain natural, confident eye contact to show presence and respect.
Smile and say “bom dia”: this is our meaningful warm interaction towards all.
Body language: Upright posture, calm movements, and composed, confident presence at all times.
Interaction/Engage with guests: identify golden nuggets and gather feedback.
Close every interaction with “thank you” and a wish: always thank a guest or employee and say something like, "Wishing you a great week ahead!"
Service recovery & communication excellence: Take ownership, resolve issues promptly, and communicate clearly with warmth and professionalism. You should say “certainly, let me come back to you...”