15 Golden Rules

Bartender Standards

  1. Immediate acknowledgment always: Guest welcomed promptly with eye contact, smile, “bom dia”, and an elegant, confident presence.

  2. Refined order taking: Preferences clarified (spirit, style, allergies) with precision and product knowledge.

  3. Expert product knowledge: Demonstrate confident understanding of cocktails, ingredients, and alternatives.

  4. Precision in preparation: Drinks crafted accurately, consistently, and to the highest quality standard.

  5. Elegant presentation always: Glassware pristine with no damage, garnishes refined, and drinks served with luxury attention to detail.

  6. Anticipatory guest engagement: Refill, recommend, and respond intuitively without the guest needing to ask. Aim to create memorable experiences through storytelling.

  7. Immaculate bar environment: Bar top, tools, and display always clean, organized, and visually sophisticated.

  8. Seamless & personalized service: Engage naturally, adapt to guest mood, and deliver a memorable, tailored experience.

Global Standards

  1. Guest acknowledgment: recognise the guest by name, identify guest preferences, and create meaningful connections.

  2. Eye contact: Maintain natural, confident eye contact to show presence and respect.

  3. Smile and say “bom dia”: this is our meaningful warm interaction towards all.

  4. Body language: Upright posture, calm movements, and composed, confident presence at all times.

  5. Interaction/Engage with guests: identify golden nuggets and gather feedback.

  6. Close every interaction with “thank you” and a wish: always thank a guest or employee and say something like, "Wishing you a great week ahead!"

  7. Service recovery & communication excellence: Take ownership, resolve issues promptly, and communicate clearly with warmth and professionalism. You should say “certainly, let me come back to you...”