Kids Club Standards
Warm & caring approach: Friendly, attentive, and engaging with every child.
Safety first always: Constant supervision and strict adherence to safety protocols including attention to dietary restrictions.
Engaging activities delivery: Plan and lead fun, age-appropriate experiences.
Clean & organized environment: Maintain tidy, safe, and welcoming spaces.
Positive communication: Communicate clearly with children and parents.
Inclusive interaction: Ensure every child feels included and valued.
Energy & enthusiasm: Maintain a lively, positive, and professional presence.
Parental trust & feedback: Build trust and share relevant updates with parents.
Global Standards
Guest acknowledgment: recognise the guest by name, identify guest preferences, and create meaningful connections.
Eye contact: Maintain natural, confident eye contact to show presence and respect.
Smile and say “bom dia”: this is our meaningful warm interaction towards all.
Body language: Upright posture, calm movements, and composed, confident presence at all times.
Interaction/Engage with guests: identify golden nuggets and gather feedback.
Close every interaction with “thank you” and a wish: always thank a guest or employee and say something like, "Wishing you a great week ahead!"
Service recovery & communication excellence: Take ownership, resolve issues promptly, and communicate clearly with warmth and professionalism. You should say “certainly, let me come back to you...”